Hi Akshata,
Only one phone, and not reproducible... OK, can you keep an eye on it?
Bump up the logging on this phone. Try Application, Configuration, and
Key Observer at "Moderate detail" and everything else at "Low detail".
Thanks.
-Paul
***@nortel.com
________________________________
From: Akshata [mailto:***@qantom.com]
Sent: April 7, 2009 2:07 AM
To: Mossman, Paul (CAR:9D30)
Cc: sipx-dev; Campbell, Alfred (BL60:9D30); Parfitt, Christopher
(MOP:9D30); Venkataramana, Raghu QANTOM (External:EXTRNL:QANTOM); Ananda
Subject: Re: Polycom 650 : "New call" soft button issue
Hi Paul,
Thanks for the clarification.
I checked with polycom_sip.cfg file.
It got generated properly. The parameter softkey.feature.newcall
is set to "1" and it was not available with any other of the phone's
config files. But still the "New call" soft key was not available with
phone.
This was happening only with my Polycom 650 phone.
So I deleted the registered phone and re-registered. Now the
"New call" soft key appears while transfer.
I think, as you said, setting to hide the New Call softkey when
there is "another way to place a call" somehow got activated with this
particular phone. After re-registration the phone is able to get "New
call" soft key while transfer.
Thanks for the help,
Akshata
Paul Mossman wrote:
Hi Akshata,
There actually is a setting to hide the New Call softkey
when there is "another way to place a call." But this is off by
default, and we don't even expose it for configuration in sipXconfig.
Sounds like this behaviour has somehow been activated in
your 650. (All your 650 and 670s, or just one?)
Double check your config files for the
softkey.feature.newcall setting. It should be in polycom_sip.cfg with a
value of "1", and it should not appear in any other of the phone's
config files. If this is the case, then raise a Polycom XTRN and assign
it to me.
If you find softkey.feature.newcall="0" anywhere, then
we have a sipXconfig (Polycom plug-in) bug.
-Paul
***@nortel.com
________________________________
From: Parfitt, Christopher (MOP:9D30)
Sent: April 6, 2009 3:50 AM
To: 'Akshata'; sipx-dev
Cc: Mossman, Paul (CAR:9D30); Campbell, Alfred
(BL60:9D30)
Subject: RE: Polycom 650 : "New call" soft
button issue
Paul one for you ..
________________________________
From: Akshata
[mailto:***@qantom.com]
Sent: 06 April 2009 08:40
To: sipx-dev
Cc: Mossman, Paul (CAR:9D30); Parfitt,
Christopher (MOP:9D30); Campbell, Alfred (BL60:9D30)
Subject: Polycom 650 : "New call" soft button
issue
Hi All,
I have a query about Polycom 650 with blind
transfer feature
Steps :
1. Dial an extension from 650 (Polycom 650
phone)
2. Answer the call
3. Do a blind transfer to a busy phone (VM
disabled) from 650 (Polycom 650 phone)
Here,
When the call fails generally four soft keys
will be available with phone
1. Resum
2. New Call
3. Transfer
4. Conference
With all other phone models above soft keys are
available EXCEPT Polycom 650
2. "New Call" soft key is not available with
polycom 650.
Is there any setting to enable this softkey or
this is an issue with polycom 650 ?
--
Thanks,
Akshata Saralaya